You have options when it comes to paying your natural gas bill.

Online resources

Pay online

  • Credit Card or Debit Card
  • Checking Account
  • One time payments without logging in
  • Auto Pay

You will be taken to our Customer Payment Portal. The new Customer Payment Portal, powered by Paymentus, provides easy online payments, Auto Pay set-up and access to three years of account activity.

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Pay by phone

Make a payment 24/7 using our automated Interactive Voice Response system. Call us at 800-422-4012.

Pay by mail

For your convenience, NW Natural provides a return envelope with your monthly bill. Use the envelope to mail in your check.

Mail payments to:
NW Natural
Attn: Payment Processing
P.O. Box 6017
Portland, Oregon 97228-6017

Pay in person

Many local merchants are authorized to accept payments on behalf of NW Natural. Use our tool to find a location near you.

Find a Pay Station


Customer payment portal FAQ


Discover More

Ways to save every month.

Read tips that can help you improve energy efficiency and lower your monthly bill.

Learn more
Need assistance with your gas appliance?

Contact Certified Service Solutions Contractors. They're available 24/7.

Request service
Savings programs: see if you qualify.

Free weatherization services includes insulation, and can lower your monthly energy bill.

View savings programs

Register your account online.

View and pay bills, see gas use, and compare use over time.